Need to Return a product?

To return a product at The Batting Cage, you'll need to request a Return Merchandise Authorization (RMA) number. This can be done by contacting our service department at service@thebattingcage.com, or by telephone. NO returns of any type will be accepted without an RMA.

To request an RMA:
By phone: 203-259-2255
Monday - Friday: 12 p.m. - 8 p.m. ET
Saturday: 10 a.m. - 7 p.m. ET
Sunday: 10 a.m. - 6 p.m. ET
By e-mail: service@thebattingcage.com

Bats

Any opened bat must be returned directly to the manufacturer. The Batting Cage can not take returns on bats that are opened Once the packaging is removed from your new bat, our return policy is voided. Returns and exchanges for opened bats are the responsibility of the manufacturer.

We'll need the following information to authorize your return:
- Customer name
- Invoice number
- Item serial number(s)
- Nature of the problem

In general, The Batting Cage accepts returns on merchandise from select manufacturers within 15 days. However, The Batting Cage reserves the right to authorize product returns beyond 30 days from the invoice date. IF the product is accepted after 30 days, credit will be issued toward one of the following:

• FUTURE PRODUCT PURCHASES

• A FULL CASH REFUND
• ORIGINAL SHIPPING CHARGES ARE NOT REFUNDED ON RETURNED ITEMS. Customers are responsible for all shipping charges back to The Batting Cage on returned items, and The Batting Cage will pay the shipping charges on the replacement or exchange item(s) going back.
• SEND YOUR RETURN VIA COURIER TO THE ADDRESS BELOW: AND The Batting Cage WILL COVER THE SHIPPING CHARGE
  • The Batting Cage
    420 Canfield Ave
    Bridgeport, Connecticut 06605

Returns within 15 days from invoice date can be for exchange, replacement refund or credit at The Batting Cage discretion. Please be aware that specific manufacturers have more restrictive return policies.